From installation to mastery - our dedicated support team is with you at every step. Reach us by phone, WhatsApp, email, or in person at any of our four branches across South India.
Speak with a trained product specialist who can walk you through any issue in real time - in Tamil, Telugu, Kannada, or English.
Send us a message, photo, or short video of the issue you're facing. Our team responds within minutes during business hours.
For detailed queries, software logs, or documentation requests - email us and we'll get back to you within one business day.
Our technicians connect securely to your computer and resolve software issues right in front of you - no need to bring your machine in.
For hardware installation, machine calibration, or in-person training - our engineers visit your shop or factory across South India.
New to Fashion Dot? Book a live demo - we'll walk you through your product step by step, either in person or via video call.
Once you purchase, our team schedules a free installation and training session within 48 hours. After that, phone and WhatsApp support is available every day of the week during our business hours.
Yes - for all hardware products including laser cutting machines, plotters, and projectors, our engineers perform in-person installation and calibration at your premises anywhere in South India.
You can send a WhatsApp message at any time and our team will respond the moment we're back online. We also have a library of tutorial videos and guides accessible 24/7 from our website.
Phone and WhatsApp software support is provided free of charge. On-site visits for hardware service after the warranty period may incur travel and service charges - our team will give you a clear quote upfront.
Absolutely. We offer refresher training sessions and new-staff onboarding either at our branches or at your location. Contact us to schedule a training session tailored to your team's needs.