Fashion Dot collects business identity information, GST registration details, and
technical
data required to activate and manage CAD software licences, ERP subscriptions
and related services.
This information is used solely for the purpose of delivering, activating and managing the
services you have
purchased.
The categories of data we may collect include:
Business name, proprietor/director name and
contact details
GST Identification Number (GSTIN) and business
registration details
Email address and phone/WhatsApp number for
service communication
Installation address and service location details
Technical data (device identifiers, IP addresses)
required to activate software licences
We do not collect personal consumer data from
your own customers unless you explicitly request technical support that requires access to
your system
environment.
For customers using Juvee ERP, your operational data - including customer
records, order
history, measurements and billing data - is hosted securely on Fashion Dot's servers.
Fashion Dot does not access
your proprietary
garment designs or customer databases unless explicitly required to provide
technical support
that you have formally requested. Your business data is yours.
For CAD software products (Printer, Plotter, Projector), the software
operates locally on
your hardware. Fashion Dot does not transmit or store your pattern files or design data on
our servers during
normal operation.
Licence activation and Annual Maintenance Contract (AMC) renewals may require periodic
communication with
Fashion Dot's licence servers to validate your subscription status. This process does not
involve transmission
of your design or business data.
For customers who apply for in-house EMI financing, we collect financial
documents necessary
to assess and process the financing application. These may include:
Bank statements (typically 3-6
months)
KYC documents - government-issued identity proof
(Aadhaar, PAN, Passport)
Address proof documentation
Business ownership or registration documents
(where applicable)
All financial documents are stored with
bank-grade encryption and are never shared with third parties, except as
required by law or
to facilitate the financing process with our banking partners.
Fashion Dot does not store your debit card, credit card or UPI details. All online payment
transactions are
processed through certified third-party payment gateways that are PCI-DSS compliant.
Fashion Dot adheres strictly to the Information Technology Act, 2000 and its
associated rules
regarding the protection of sensitive personal and business data. We are committed to
ensuring that your
information remains confidential, secure and is not used beyond the purpose for which it was
collected.
As a Fashion Dot customer, you have the right to:
Request a summary of the personal or business
data we hold about you
Request correction of any inaccurate information
we have on record
Request deletion of your data upon termination of
your service (subject to statutory retention requirements)
Withdraw consent for any non-essential data
processing
To exercise any of these rights, or if you have a concern about how your data is being
handled, please
contact our data protection point of contact directly.
When you contact Fashion Dot Young Laser (India) Pvt Ltd through our Facebook Page, Instagram account or the chat window on our websites, we receive and store the following information:
Your name and public profile details shared by Facebook or Instagram (such as name, username and profile picture)
The messages, images and files you send to us, and our replies
Contact details you choose to share in the chat, such as mobile number, email address and city
Date and time of the conversation
We use this information only to reply to your enquiry, arrange product demos, provide sales and customer support for our products and services, and keep a record of our communication with you. We do not sell your information, and we do not use your Facebook or Instagram messages for advertising.
Your conversation and contact details are stored securely in our customer management system (FashionDot ERP), which only authorised Fashion Dot staff can access. Access tokens issued by Facebook are stored in encrypted form. We keep conversation records for as long as needed to support you as a customer, or until you ask us to delete them.
Messages sent through Facebook Messenger and Instagram are also processed by Meta Platforms, Inc. under Meta's own Data Policy (https://www.facebook.com/privacy/policy). Deleting your data from our system does not delete messages stored by Meta; you can delete those from your own Facebook or Instagram account.
You can ask us to delete your personal data at any time:
2. Mention your name and the Facebook / Instagram account name or mobile number you used to contact us.
3. We will delete your personal data and chat history from our systems within 30 days and confirm the deletion to you by email from the same address.
You can also remove our app's access to your Facebook account at any time: Facebook → Settings & privacy → Settings → Business integrations (or Apps and websites) → remove "FashionDot Social".
Full instructions: https://www.fashiondot.in/data-deletion