Not Eligible
No Refunds /
Returns
Hardware
machinery, CAD licence fees, Juvee ERP subscriptions and EMI-initiated orders are
non-refundable once dispatched or activated.
Covered
Transit Damage
Replacement
Transit-damaged
parts reported within 24 hours of installation are replaced under warranty at no cost to
you.
Due to the highly specialised and custom-configured nature of FashionDot's industrial
products, all
sales are final. Once a product has been sold and either dispatched or
installed at the customer's
premises, it will not be taken back under any circumstance.
This policy applies to all hardware products, including:
Tailoring CAD Pattern Printers
Tailoring CAD Plotter Machines
Tailoring CAD Laser Cutting
Machines
Tailoring CAD Projector Systems
Important: Each machine is configured, tested and calibrated specifically
for your purchase.
The activation keys for CAD software are unique and non-transferable. This makes returns
technically
infeasible.
We strongly recommend booking a free live demo before placing an order to
ensure the product
is the right fit for your requirements. All product demonstrations clearly show full
functionality and answer
your questions before any commitment is made.
Our
recommendation: Book a free
demo before purchase. Our specialists will walk you through the product in person or via
video call -
ensuring you make a fully informed decision.
All FashionDot hardware products are dispatched in purpose-built packaging designed to
withstand transit.
Upon delivery, a trained FashionDot technician will be present (or will schedule a visit) to
perform the
installation and conduct a thorough commissioning check.
Customers are strongly encouraged to inspect all machinery at the time of
installation
alongside the technician. This is your opportunity to identify any transit damage, missing
components or
cosmetic defects before the installation is signed off.
Any transit damage must be reported to the
attending technician or our customer support team within 24 hours of
installation. Damaged parts
reported within this window will be replaced under warranty at no cost.
The following are covered under the transit damage clause:
Physically damaged components identified during
installation
Missing accessories or parts listed in the
product's packing checklist
Functional defects caused by transit that are
identified and documented during installation
Damage reported after the 24-hour window, or damage caused by improper use, power surges, or
environmental
factors, is not covered under the transit damage clause and will be handled under the
standard warranty or
service agreement.
FashionDot's software products - including Tailoring CAD licences and Juvee ERP
subscriptions - are
non-refundable once the digital activation key has been generated or the
account has been
provisioned on our servers.
This applies to:
CAD software licence fees (Printer, Plotter,
Projector software)
Annual Maintenance Contract
(AMC) renewals
Juvee ERP monthly or annual subscriptions after
account provisioning
SizeHub pattern orders once the pattern file has
been generated and delivered
We strongly encourage all
prospective customers
to attend a live product demonstration before purchasing any software.
Demos are free,
detailed, and available in person at any of our four branches or via video call.
Orders for FashionDot hardware and software cannot be cancelled once the order has entered
either of the
following stages:
The EMI or financing process has been initiated
(documents submitted, approval in progress or completed)
The machinery has been crated or prepared for
shipment at our warehouse
A CAD software activation key has been generated
for your registered device
Please ensure
all your product requirements, space availability, power supply specifications and
connectivity needs are
confirmed before placing your order. Our pre-sale team is happy to assist
with a site
assessment at no cost.
If you are uncertain about any aspect of your order, contact our team before initiating
payment. We would
much rather help you make the right decision upfront than deal with a post-purchase dispute.